Terms of Service

Last updated: February 2026

These terms govern your use of the Cecilia Comfort Care website (ceciliacomfortcare.co.uk) and provide general information about our care service engagement terms. Please read them carefully.

1. About Us

This website is operated by Cecilia Comfort Care Ltd, a home care service registered with the Care Inspectorate (Registration No: CS2025000501), based in Bathgate, West Lothian, Scotland. References to "we", "us", or "our" refer to Cecilia Comfort Care Ltd.

2. Use of This Website

By accessing and using this website, you agree to these terms. If you do not agree, please do not use this website.

You agree to use this website only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else's use and enjoyment of the website.

Website content

The information on this website is provided for general guidance about our care services. While we make every effort to ensure accuracy, the content is not intended as a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of a qualified healthcare professional with any questions about a medical condition or care needs.

Availability

We aim to keep this website available at all times, but we do not guarantee uninterrupted access. We may temporarily suspend the website for maintenance, updates, or for reasons beyond our control. We will not be liable if the website is unavailable at any time.

3. Online Bookings and Enquiries

When you submit an enquiry, booking, or referral through our website:

• You confirm that the information you provide is accurate and complete
• Booking a consultation call does not constitute a care service agreement — it is an initial conversation to discuss your needs
• We will handle all personal information you submit in accordance with our Privacy Policy
• We aim to respond to all enquiries within 1 working day

4. Care Service Agreements

The provision of care services by Cecilia Comfort Care is governed by a separate care service agreement, which is provided and agreed upon before any care commences. That agreement sets out:

• The specific care services to be provided
• The agreed care schedule and hours
• Fees and payment terms
• Notice periods for changes or cancellation
• Responsibilities of both parties

5. Consultancy Services

Consultancy and advisory services (care plan development, policy writing, inspection preparation, training design, and healthcare strategy) are provided under separate terms agreed with each client prior to engagement. These are professional services distinct from our registered home care provision.

6. Intellectual Property

All content on this website — including text, images, logos, design, and layout — is owned by Cecilia Comfort Care Ltd or used with permission. You may not reproduce, distribute, or use any content from this website without our prior written consent, except for personal, non-commercial use such as printing a page for your own reference.

7. Links to Other Websites

This website may contain links to external websites (such as the Care Inspectorate, NHS Inform, or local authority services). These links are provided for your convenience and information. We do not endorse or accept responsibility for the content, accuracy, or availability of any external website.

8. Limitation of Liability

To the fullest extent permitted by law:

• The information on this website is provided on an "as is" basis without warranties of any kind
• We accept no liability for any loss or damage arising from your use of this website or reliance on its content
• Nothing in these terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law

9. Complaints

If you have a complaint about our services or this website, please refer to our Complaints Procedure, which sets out how to raise a concern and the steps we take to investigate and resolve it.

10. Governing Law

These terms are governed by the laws of Scotland. Any disputes arising from these terms or your use of this website will be subject to the jurisdiction of the Scottish courts.

11. Changes to These Terms

We may update these terms from time to time. Changes will be posted on this page with the "last updated" date revised. Your continued use of the website after changes are posted constitutes your acceptance of the updated terms.

12. Contact